Refund policy

Every Boro & Bambi piece is hand-assembled ceramic, and we pack each order with care. If something goes wrong, here's how we make it right.

 

DAMAGED IN TRANSIT

Ceramic is fragile, so we require a continuous unboxing video for every breakage claim. Please film one unbroken, unedited video that begins with the sealed, untampered parcel and continues until the bowl is fully unwrapped. If the video shows that the piece arrived broken or damaged, email it to theborobambi@gmail.com within 12 hours of delivery and we will send you a free replacement. Because the unboxing video is the only way for us to confirm the piece left us intact and was damaged in transit, we are unable to honour breakage claims without one. Please keep the original packaging until your claim is resolved.

RETURNS

If you change your mind, you may return an unused item in its original packaging within 7 days of delivery. Return shipping is borne by the customer. Once we receive and inspect the item, we will refund the product price to your original payment method within 7-10 business days. Shipping charges, if any, are non-refundable.

 

NON-RETURNABLE

Used items cannot be returned for hygiene reasons, since these are food bowls for your cat.

 

WRONG OR MISSING ITEM

If you received the wrong item or something is missing, write to us within 48 hours and we'll fix it at no cost to you.

 

Questions? theborobambi@gmail.com